General FAQs
How does the rental process work?
Simply submit an inquiry through our website with your event date, venue location and the
collection you're interested in. We’ll confirm availability, provide a personalized quote, and
guide you through the booking process.
Do you require a retainer?
Yes! A 50% non-refundable retainer is required to reserve your event date. Your booking is
confirmed once the signed rental agreement and retainer have been received.
When is the remaining balance due?
Your final balance is due 30 days before your scheduled event date. The exact date will be
outlined in your rental agreement.
Do you deliver?
Yes! We offer delivery throughout Maine. Delivery fees vary based on your venue location and
will be included in your quote.
Do you offer shipping?
Yes! We offer shipping within the continental United States. See our shipping FAQ’s below for more
information.
Do I need to clean the hides before they're returned?
No. Normal post-event cleaning is included. We simply ask that the hides are treated with care
throughout your event.
Is there a cleaning fee?
No. There is no standard cleaning fee. However, excessive staining, damage, burns, tears, or
misuse may result in additional charges.
What happens if a hide is damaged?
Minor wear is expected. Significant damage beyond normal use may result in repair or
replacement charges as outlined in your rental agreement.
Can I choose the exact hides I’ll receive?
Whenever possible, yes! If you've fallen in love with a particular hide from our collection, let us
know and we’ll do our best to reserve it for your event.
Can I rent just one hide?
Absolutely! Whether you need a single statement piece or enough hides to create a full ceremony
aisle or lounge, we’d love to help.
Where can the hides be used?
• Ceremony aisles
• Sweetheart tables
• Lounge seating
• Photo areas
• Cocktail spaces
• Welcome displays
Are the hides real cowhide?
Yes. Our collection features genuine cowhides selected for their natural beauty, unique patterns,
and quality.
Do you only serve weddings?
Not at all! While weddings are our specialty, our rentals are also available for bridal showers,
engagement parties, corporate events, styled shoots, private celebrations, and more.
What if I need to cancel my booking?
Please refer to your rental agreement for our cancellation policy. Your retainer is non-refundable,
but we’ll always do our best to work with you when possible.
Can I purchase a hide after my event?
Yes! Select packages include the option to purchase your favorite hide after your event as a
keepsake. Ask us about availability when booking.
Shipping FAQs
How will my rental arrive?
Your hides will arrive via ground carrier carefully packaged and ready to use. Simply unpack
them to style your event and repack them using the included packaging for return.
How do I return my rental?
We’ll provide detailed return instructions with your order. Repack the hides in their original
packaging as instructed, attach the provided return shipping label, and drop the package off with
the designated shipping carrier by the required return date.
Who pays for shipping?
Shipping costs are included in all our destination collection packages.
What if my shipment is delayed?
We carefully schedule shipments to allow extra time before your event whenever possible. If an
unexpected shipping delay occurs, we’ll work with you to resolve the issue as quickly as
possible.
What if my rental arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact us within 24 hours
and include photos so we can assist you promptly.
When do I need to ship the hides back?
Return shipments should be dropped off within 3 business days following your event. The exact
date will be specified in your rental agreement. Late returns may be subject to additional rental
fees, as they can impact upcoming bookings.
Is shipping difficult?
Not at all! We’ve designed the process to be as simple as possible. Your rental arrives ready to
use, and when your event is over, you’ll just repack the hides in the original packaging and send
them back following the included instructions.